Another group of banks have adjusted the online trading limit of their accounts, and some banks have a daily limit of less than 5,000 yuan.
Yangcheng Evening News All-Media Reporter Dai Manman
Recently, a number of banks have issued announcements, including bank of dalian Bank and Qingdao Bank, all of which have adjusted the transaction limit of non-counter payment channels. This move is considered to be the continuous advancement of the bank’s "broken card" action after cleaning up sleep accounts and strictly restricting account opening. According to online news, some banks even adjusted the daily limit of some personal accounts to less than 5,000 yuan, which aroused market concern.
What kind of accounts are likely to be limited? How should banks balance the convenience of customers’ use of money and the prevention of fraud? The insiders believe that it is not advisable for banks to adopt a "one size fits all" approach in the specific implementation process. Instead, they should strengthen the accurate judgment ability of risk control and build a refined customer management system to effectively serve the normal capital needs of customers.
ATM machines, online banking and mobile banking transactions are restricted.
It is understood that with the frequent occurrence of telecommunication network fraud and the stricter anti-money laundering management, many banks have adjusted the payment transaction limit of non-counter channels before. In the past month, a number of banks, including bank of dalian, Qingdao Bank, Huishang Bank, Tianjin Branch of China Bank and Shaanxi Branch of Postal Savings Bank, have issued announcements one after another, saying that they will adjust the trading limit of non-counter channels of bank accounts.
As for the reasons, many banks explained in their announcements that reducing the transaction limit of non-counter channels is a work requirement to strengthen the crackdown on illegal and criminal activities of telecommunication network fraud, and it is also a necessary means to prevent funds from being defrauded.
What is a non-counter channel? Simply understood, it refers to all channels, including ATM machines, online banking, mobile banking, etc., that do not conduct business operations "face to face" at bank counters.
For cardholders, the biggest concern is, what kind of cards will be limited? The Yangcheng Evening News reporter consulted a number of bank announcements and found that there is no clear "standard". For example, most banks said in the announcement that they will judge according to the historical use of accounts.
Huishang Bank’s announcement is slightly clear, and defines the scope of accounts for adjusting the trading limit of non-counter channels: Class I personal bank settlement accounts (including debit cards and passbooks) with no active transactions such as cash withdrawal and transfer for more than one year (including one year) and the account balance below 50 yuan (including); A Class I personal bank settlement account that has not logged into mobile banking or personal online banking for more than one year (including one year) and has an account balance below 10 yuan. The announcement particularly emphasizes that social security cards, medical insurance cards, military security cards and provident fund cards are not within the scope of clean-up.
To sum up, it is more likely that bank accounts that have not traded for a long time, have less account balance and have not changed will be restricted from trading.
Does it have to be "one size fits all" to prevent telecommunication network fraud?
It is worth noting that because the contents of the announcement are not clear, some bank customer service revealed in the process of answering questions that "the daily limit was adjusted to less than 5,000 yuan", which caused concern and some controversy. Some netizens said whether the bank has considered the convenience of customers’ operation when cleaning up their accounts.
Su Xiaorui, a senior consultant in the financial industry of Analysys, said that the bank’s adjustment of account limit is in the same strain as the previous actions such as clearing sleep accounts, which are concrete manifestations of strengthening account management and financial risk protection network. At a time when telecommunication network fraud cases are high, it will help to improve compliance and prevent accounts from being used by criminals.
But how to balance the convenience of customers’ use of money and the practical needs of preventing fraud? Su Xiaorui believes that although it is justifiable for banks to take measures for risk prevention and control, it is not advisable to adopt a "one size fits all" approach in the specific implementation process, which will hurt the experience of bank customers, and it will be a "customer rush" behavior for customers who just need to pay for large transactions, or it will lead to the loss of bank customers, which will also form unfavorable factors for the long-term development of banks themselves.
"Banks need to continuously improve the level of science and technology in terms of customer convenience and capital security, build a refined customer management system while strengthening the accurate judgment ability of risk control, and at the same time inform customers in time after adjustment and give corresponding solutions to effectively serve the normal capital needs of customers." Su Xiaorui suggested.
It is worth noting that relevant banks have also suggested that if the account transaction limit cannot meet the fund settlement needs, both public account customers and personal bank accounts can bring relevant documents and materials to the bank to apply for an increase in the limit.
However, how to save the "sole cost" of cardholders, or an aspect that banks need to pay more attention to next.
Guangdong financial industry strives to give consideration to risk prevention and control and quality service.
How to prevent and control bank account risks, effectively stop criminals from using bank accounts to transfer illegal funds, effectively meet the normal and reasonable account opening needs of enterprises or individuals, and provide customers with convenient, safe and high-quality bank account services? Guangdong’s financial industry is currently answering this "key question".
It is reported that in order to make overall plans for account risk prevention, control and optimization services, Guangdong Branch of the People’s Bank of China has instructed the banks in the province to focus on the service needs of key groups such as small and micro enterprises, individual industrial and commercial households, new citizens and college graduates, and on the basis of risk control, to implement simple account opening and negative list management, streamline account opening certification materials, simplify customer identity verification procedures, and continuously improve people’s sense of acquisition and satisfaction with account services. At the same time, guide banks to take the initiative to reduce the fees such as account opening fees, account management fees and annual fees, which are highly beneficial to the people, so as to reduce the burden on enterprises and help the people.
The data shows that by the end of June 2023, Guangdong banks had opened 5,023,600 accounts for key groups such as small and micro enterprises, new citizens and college graduates, and all bank outlets in the province supported simple account opening; Accumulated reduction and exemption of account service fees such as account management fees, annual fees and handling fees exceeded 2.71 billion yuan.
"Coordinating bank account optimization services and risk prevention and control is the due responsibility of financial institutions." The relevant person in charge of the Guangdong Branch of the People’s Bank of China said, "In the next step, the Guangdong Branch of the People’s Bank of China will take the promotion of classified management of accounts as the starting point, make overall plans for account optimization services and risk prevention and control, help improve the business and employment environment in Guangdong, protect the safety of people’s funds, and provide better payment service support for Guangdong’s overall economic and social stability."
